When You Say YES but Mean NO

When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies… and What You Can Do About It – by Leslie A. Perow

The majority of our clients are clear – they want to know when people disagree. Yet most of them are quite reluctant to state their disagreements, even when the stakes are high. This book describes why silencing happens and how it can ruin relationships and organizations, and then it explores what we can do about it. An important read for anyone who still thinks they are better off \”not rocking the boat.\” The relationship or organization you save might be your own.