Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time – by Susan Scott
In almost all of our client organizations, one of the most critical problems is the lack of open and honest feedback about tough subjects. This isn’t about not wanting feedback – almost everyone does. What it’s about is not knowing how to give it, or not knowing how receive it – either of which can eliminate it as a cultural norm. We frequently reference this thought-provoking book in our work and recommend it to our clients. And it provides us with a fresh perspective on our own ongoing commitment to fierce conversations.
