In almost all of our client organizations, one of the most critical problems is the lack of open and honest feedback about tough subjects. This isn’t about not wanting feedback – almost everyone does. What it’s about is not knowing how to give it, or not knowing how receive it – either of which can eliminate it as a cultural norm. We frequently reference this thought-provoking book in our work and recommend it to our clients. And it provides us with a fresh perspective on our own ongoing commitment to fierce conversations.